Exchange & Refund Policy
Exchange and return options are available to our customers according to the terms and conditions below.
Exchange & Return Conditions
A product may be eligible for exchange or return provided that it is:
- In its original condition.
- Unused and not damaged due to customer use.
- Returned with its original packaging.
- Compliant with the store's exchange and return conditions.
Exchange or return requests are usually reviewed within 3 business days.
Once the request is approved, the courier will normally be arranged to collect the product within 3–5 business days.
How to Submit a Request
To request an exchange or return, please contact us through Messenger and provide:
- A clear photo of the product.
- Order number.
- Customer name.
- Phone number.
- City and address.
- Reason for the exchange or return.
Defective or Incorrect Products
If you receive a defective, damaged, or significantly different product from the description shown on our website, please contact us and send clear photos showing the issue.
Once the issue has been verified, the request will be handled according to our policy and the customer may be eligible for a full refund.
Shipping Fees
If the product is not defective or significantly different from its description, the customer will be responsible for the applicable shipping costs associated with the exchange or return, including collection and redelivery fees where applicable.
Please Note
We are not responsible for customer expectations or intended uses of a product that were not clearly stated on the product page.